poyfaces.blogg.se - Address to download bomgar rep console

Address to download bomgar rep console full#
Address to download bomgar rep console code#

Intelligent Service Management Portal Integration Setup Step 1 The configuration from the Bomgar portal side is now complete. Once the create new screen appears provide the following details: For example if you have 10 analysts that will be taking chat requests, you need to create all 10 of them in Bomgar.Ĭlick on USERS & SECURITY and then Create New User Next you need to create a user account for every Intelligent Service Management user that will also be using Bomgar. Need to provide the values of token and in above url.

URL: /NimsoftServiceDesk/servicedesk/odata/integrationListener?slice= &$format=JSON.

Name: Enter any name for the event, you could use CSM_Session_Response as an example.

Navigate to the section “Outbound Events :: HTTP Recipients” and click on Add new HTTP Recipient.Īdd a new recipient, with the following details On the top menu click on MANAGEMENT and then click on OUTBOUND EVENTS Check the checkbox for Show in Rep Console.

Address to download bomgar rep console code#

Code Name as ticketid (Make sure in the code name ticketid should be all lower case).

On the API :: Configuration page go to the API :: Custom Fields section and click Create New Field as shown in screen below:Ĭreate a new custom field with the following values: These values are used in the Serviceaide Intelligent Service Management Integrations module.

Address to download bomgar rep console full#

Select all check boxes under Reporting API to give full permissionĬopy the OAuth Client ID and OAuth Client Secret field values to a text file for later use.

On the following screen perform the following actions: On the same screen, go to the section API :: Accounts and click on create new API Account Next go to API :: Configuration section and enable the following options as shown in following screenshot: Login with admin credentials to the Bomgar portal and click on MANAGEMENT and then on API CONFIGURATION The Bomgar Remote Support integration requires configuration within the Bomgar portal as well as within Intelligent Service Management. Upon completion of the remote support session, the Bomgar remote support client is automatically deleted from the user's machine and a full log of the chat and a video recording (.mp4 file) of the screen sharing session are linked to the activity history of the ticket. They will be added to the chat queue and any available analyst can take the request and begin the chat and screen sharing session.

Self-service users can initiate a chat session with the Service Desk directly from a ticket in self-service. The requester will receive an email with a link to download the Bomgar Remote Support client and begin the secure chat session with the analyst and optionally allow the analyst to take control of their machine. This integration helps reduce time to resolution and improve customer satisfaction by seeing the customer issue and even taking control to resolve the issue.įrom a ticket in Intelligent Service Management an analyst can trigger an email to the requester and launch a Bomgar Remote Support chat session. This allows interaction through secure chat and screen sharing. Analysts and end users can launch a Bomgar Remote Support session from a ticket in Intelligent Service Management.